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Policies

Refunds and cancellations

When you can cancel, how refunds work and how long they take.

Last updated 14 October 2026

Refunds go back to the way you paid, within 5 to 7 working days of being approved. UPI refunds are often faster.

Cancelling an order

  • Before the shop accepts: you can cancel from the order screen in the app. Any online payment is refunded in full.
  • If the shop declines or does not respond within 15 minutes: the order is cancelled automatically and refunded in full.
  • If you do not finish paying online within 30 minutes: the order is cancelled and nothing is charged.
  • After the shop accepts: the shop may already be packing your order, so it can no longer be cancelled from the app. Call the shop or contact us; if the shop agrees to cancel, you get a full refund.
  • If the shop cancels an accepted order (for example, an item ran out): you get a full refund.

Wrong, damaged or missing items

  • Check your order at delivery or pickup. For fresh food (meat, fish, bakery, vegetables) please report problems at handover or within 2 hours.
  • For other items, report within 24 hours of delivery, with photos, using the contact details below or by calling the shop.
  • The shop will replace the item or we will refund it in full, including any delivery fee for affected orders.
  • Items with a manufacturer's warranty (for example electronics) are covered by that warranty after delivery.

Venue offers (QR codes)

  • You can cancel a venue offer and get a full refund any time before its QR code is used, while the offer is still valid. Contact us with your order number.
  • If the offer expires without being used, ask for a refund within 7 days of the expiry date and we will refund it in full.
  • Once the QR code has been scanned at the venue, the offer is used and cannot be refunded, except where the venue failed to provide the service.

Paying the shop directly

If you chose to pay the shop on delivery or pickup, nothing was paid through Mintadeal, so there is nothing for us to refund. If there is a problem, we will help you sort it out with the shop.

How refunds are paid

  • Refunds go to the original payment method through Razorpay: UPI, card, net banking or wallet.
  • Once approved, refunds usually reach you in 5 to 7 working days, depending on your bank.
  • You can see the refund status on the order in the app.

Need help?

Call To be added, WhatsApp To be added or email To be added with your order number (it starts with MD-).